Privacy Policy
Effective Date: January 1, 2025. This policy describes how BHY Services collects, uses, and protects information submitted through our website and communications.
Information We Collect
When you submit a service request or contact form on our website, we collect your full name, phone number, email address, service type, city, preferred appointment date, and any message you provide.
We may also collect standard web analytics data such as browser type, referring URL, and pages visited. This data is aggregated and not linked to individual identities.
How We Use Your Information
Information you submit is used exclusively to process your service request, schedule and dispatch a licensed technician, confirm your appointment, deliver written estimates, and provide customer support updates.
We do not use your information for unsolicited marketing, affiliate promotions, or any purpose unrelated to the service you requested. Your contact details are never sold.
SMS Communications
By providing your phone number and checking the SMS consent box on our contact form, you agree to receive text messages from BHY Services related to your service request, appointment confirmations, technician arrival updates, estimates, and customer support.
Message frequency may vary depending on your service request status. Message and data rates may apply. Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase or service. You may still request service by calling us directly during business hours.
SMS Data — Third-Party Sharing
SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate company for marketing purposes.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third party. We may share information with service providers who assist in operating our website or fulfilling your appointment, strictly under confidentiality agreements.
We may disclose information if required by law, court order, or to protect the rights and safety of BHY Services, our technicians, or our customers.
Cookies and Analytics
Our website may use cookies to improve functionality and understand how visitors navigate the site. No personally identifiable information is stored in cookies. You may disable cookies in your browser settings at any time.
Data Retention and Your Rights
We retain personal information only as long as necessary to fulfill your service request and meet applicable legal obligations. You may request access to, correction of, or deletion of your personal data by contacting us in writing.
To opt out of SMS communications, reply STOP to any message from BHY Services. To submit a data deletion request, email us directly at the address listed in our site footer.
Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such data, contact us immediately for prompt deletion.
Policy Updates
BHY Services may update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent revision. Continued use of our website after any update constitutes acceptance of the revised policy.
Questions about this policy or your data? Contact us directly and we will respond within one business day.